Texas Consumer Notice: Records Access & Complaint Information
A Better You Wellness complies with all requirements established by the Texas Behavioral Health Executive Council (BHEC) and applicable Texas law. Consumers are entitled to access their health care records and to file complaints with the appropriate regulatory and consumer protection agencies.
Requesting Your Health Care Records
Consumers have the right to request copies of their health care records maintained by A Better You Wellness.
To request records:
- Submit a written request via email or via the secure client portal.
- Include your full name, date of birth, and the records requested
- Identity verification and signed ROI Form may be required prior to release
Records will be provided within the timeframe required by Texas law. Reasonable fees may apply as permitted by law. Records will not be withheld due to unpaid balances.
Records Request Contact:
📧 tj@abetteryouwellnessus.com
Contacting the Texas Behavioral Health Executive Council (BHEC)
Consumers may contact the Texas Behavioral Health Executive Council (BHEC) for information regarding licensure, professional standards, or to file a complaint against a licensee.
🔗 BHEC Contact Us Page:
https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint with the Texas Attorney General
Consumers may also file a complaint with the Texas Office of the Attorney General – Consumer Protection Division.
🔗 Texas Attorney General – Consumer Protection:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Non-Retaliation Statement
A Better You Wellness does not retaliate against any consumer for:
- Requesting health care records
- Contacting the Texas Behavioral Health Executive Council
- Filing a complaint with the Texas Office of the Attorney General
Exercising these rights will not affect access to services or the quality of care provided.
Policy Availability
This Consumer Notice is posted in accordance with Texas law and BHEC requirements to ensure transparency and informed consumer choice.